FAQs
Shipping & Delivery
Q: Do you ship worldwide?
A: No, we currently only ship within the contiguous United States. We do not ship to P.O. Boxes or APO/FPO addresses.
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Shipping typically takes 5–8 business days depending on your location.
Q: How can I track my package?
A: Once your order (e.g., lawn mower, coffee maker, or smart appliance) is shipped, you will receive a tracking number via email within 24 hours.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on most orders across the United States. Oversized items may require freight shipping.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure checkout options.
Q: Is my personal information secure?
A: Yes, our website uses advanced SSL encryption to ensure your personal and payment information is fully protected.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, please contact us at support@mialun.com.
Q: Do I have to pay for return shipping?
A: For change-of-mind returns, customers are responsible for return shipping costs. If the product is defective or damaged, we will cover the return shipping.
Q: What should I do if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos of the damaged item. We will arrange a replacement or refund.
Product & Warranty
Q: Do your products come with a warranty?
A: Yes, all our products including tools, lawn equipment, and appliances come with a standard manufacturer warranty.
Q: Do Steel Sheds and Smart Fridges have special delivery requirements?
A: Yes, oversized items like sheds and fridges are delivered via freight shipping (LTL). The carrier will contact you to schedule delivery.
Q: Are electric bikes and scooters legal to use?
A: Our electric transportation products follow standard US regulations (Class 1/2). However, we recommend checking your local state laws.
Q: Can I cancel my order after placing it?
A: Orders can be canceled within 24 hours of purchase. Once shipped, cancellation may not be possible.
Q: Do you sell original and high-quality products?
A: Yes, we only offer carefully selected, high-quality products to ensure durability and performance.